At Owl, one of our guiding principles is to conduct our business in a manner that fosters and promotes effective 2-way communication between all stakeholder groups.

Looking for information? Have a question or suggestion?

Members, potential members who are looking for child care, suppliers, and others are encouraged to use our "Get In Touch" form below.

Have a concern?

Current members are encouraged to take advantage of the following channels to communicate your concerns and/or seek clarification about Owl's policies, procedures and practices as the need arises:

• Speak to your centre Supervisor or Assistant Supervisor
• Seek clarification from or voice your concerns to the Executive Director at  or by calling 519-894-0581, ext. 102.
• If you feel that your questions or concerns have not been dealt with satisfactorily by staff, email the Board Chair at
• Request to appear before the Board using our delegations process. This process can be found on our Board Meetings page.

Owl Child Care Services has proudly served the Waterloo Region since 1981.

A non-profit, registered charity, Owl is one of the largest centre-based licensed child care agencies in the Region. We provide care for children 3 months to 12 years of age and serve over 1,200 children a day through 8 centres in Kitchener, Waterloo, Cambridge and Ayr, and 11 Youth Development Programs within the Waterloo Regional District School Board.

We believe that...

• every child is valued and has a right to a caring, safe and stimulating environment.
• early learning experiences have a significant effect on later life and that diverse experiences develop well-rounded individuals.
• staff have a right to a respectful, safe and healthy work environment.
• quality of care is positively influenced by staff who are well-educated and supported in their life-long learning

Three Strategic Priorities

Advocate for Children

Owl supports universal child care – a national system, that includes non-profit operators, and focusses on quality, affordability and accessibility. By focussing on our new advocacy goals, building that credibility, we can increase Owl’s influence – on behalf of our members and educators. This will lead to a stronger voice related to regulatory and legislative changes that affect children and families. By advocating for children Owl has 2 goals:

• To build credibility for Owl among decision-makers, the media, and the public
• To create and implement an advocacy agenda

Achieve our Potential

The Ministry of Education defines Pedagogy as the understanding of how learning takes place and the philosophy and practice that supports that understanding of learning. Essentially it is the study of the teaching and learning process. At Owl, we have committed to improving our practice of pedagogical leadership and to improve resourcing in this area, thus having a positive impact on the quality of Owl’s programs and supporting our new vision statement. By Achieving our Potential Owl has 2 goals:

• To implement the board-approved expansion plan
• To enhanced resourcing for pedagogical leadership within and across our programs

Strengthen our Brand

Our brand is a foundational piece. Strengthening our brand will help us to achieve the other two priorities.

Click here to learn more about our Rebranding Project.